Faq

Frequently Asked Questions


General

How much does your service cost?

We offer access to a variety of medical professional. You only pay when you talk to a doctor.Your cost will be shown prior to scheduling an appointment.
Please click here to see our pricing section

How is a Doctor selected for me?
If you’re visiting with a medical doctor it depends on which type of appointment you select. If you select to “SignalADoc,” you’ll be automatically connected with the next available doctor. However, if you schedule an appointment for a later time, you can select which medical doctor you would like to visit.
Can your physicians prescribe medication?
Yes, our physicians are able to prescribe a wide range of drugs, which can be useful for infections, allergies and other ailments.

Please note that we do not prescribe certain drugs, such as: Narcotics, or pain medications- including Tramadol, that have been designated as Controlled substances.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed after your SignalADoc physician deems its appropriate.

Do I need an appointment?
While our Medical practice does offer appointments, you can also “SignalADoc”.” This allows you to be put in line to see the next available medical professional.
For our Speech and Language therapy, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the mobile app..
How do you screen your doctors?
Each of our medical professionals go through a rigorous selection process to become a part of the SignalADoc community. Subsequently, each physician is monitored through our industry leading Quality Assurance/Quality Improvement Process.
The initial selection involves a thorough review of their clinical experience, training, licensure and questionnaire. This is then subjected to a MDCN(Medical and Dental Council of Nigeria) verification standard and background screen. These physicians then go through telemedicine training.
How do I get started?
It would be our pleasure to assist you with getting started! Simply follow these steps, and you will be ready to see a doctor:

Download the SignalADoc app from the iTunes or Google Play store

Open the app and follow the on-screen instructions to register

Once you’ve registered, select “SignalADoc”

Follow the on-screen instructions to enter your symptoms, allergies, and medications into the app.
If you have any additional questions, feel free to send us a email info@signaladoc.com.
Our Member Support team would be happy to assist you!

Payment

What payment methods do you accept?

We accept the following:

  • All major debit cards, such as VISA, MasterCard, and Verve
  • USSD
  • Bank Transfer
Is my credit card information secure?

Definitely! Since Cardholder data is stored using one of the most trusted payment gateway advanced encryption methods available. We use multiple encryption keys which are stored on different physical servers.

What happens if my medical visit goes over 20 minutes?

Once your visit reaches the 15 minute mark, we will ask you if you’d like to extend your visit an additional 20 minutes. If you decide to extend the visit, you will be billed for an additional visit at the same rate.

My Account

Can I have multiple accounts on the same device?

Setting up accounts for multiple adults on the same device is easy. To create an another account, simply log out of the app and create a new account. Just remember to logout after every appointment to keep your information private.

Please note that multiple accounts for one person is prohibited. If you have created multiple accounts for yourself by accident, please contact our cutomer Support team for assistance at support@signaladoc.com

How do I update/edit my personal information?

Once you are logged into the app, please click on the “menu” icon, located in the top left of the screen. From this screen, you can edit your Account and Payment information.

For safety of your account, the following information will need to be updated via contacting our Member Support team: support@signaladoc.com

 

    • Name
    • Date of Birth
    • Email Address
    • Gender
      How is my personal information and medical history stored? Is it safe?

      Your information is stored on our encrypted servers inside encrypted databases. Only strong-encryption APIs may access the data via our mobile application. Our system is also GDPR compliant.

      Troubleshooting

      What mobile devices and/or operating systems do you support?

      We currently support Android and iOS enabled devices. This includes tablets, as well as smartphones.

      For Android, you must have Android 5.0 or newer to install our app

      For iOS, you must have iOS 11 or newer installed. Additionally, your iPhone must be a model 5S or newer.

        My connection isn't very good. What can I do?

        If you have not enabled WIFI, then we strongly recommend you do so. This can greatly improve the speed of your connection and quality of your experience.

        However, if you do not have a strong WIFI connection or the speed of your connection is less than 500kbps during the visit, then you can simply switch to “audio only” to finish your visit with a Doctor. You can enable WIFI on most phones by going to SETTINGS and then selecting WIFI.

        How can I check what version of Android or iOS I am running?

        Android Instructions:

        • Go to SETTINGS
        • Select ABOUT PHONE (typically at the bottom)
        • The version of Android your device is running will be displayed next to ANDROID VERSION

        iOS Instructions:

        • Go to SETTINGS
          Select GENERAL
        • Select ABOUT
        • The version of iOS your device is running will be displayed next to VERSION
        Your app isn't working for me. Please help!

        We are sorry to hear you’re having trouble with our app. Below are some useful techniques which often help in situations like this:

        • Double check that you are using a supported device.
        • Restart your device – It may seem a bit silly, but it does help clear up a number of minor issues!
        • Double check your internet connection – ensure that you are connected to a strong WiFi connection for the best possible experience.
        • Run a speedtest at: www.speedof.me or www.speedtest.net to ensure your connection meets our minimum requirements. You need a download speed of 3mbps or better, and an upload speed of 1.5mbps or better, in order to maintain a stable connection with our service.
        • If your speed results are lower than the above recommended, or your connection still is not successful, try Cellular. If your device is compatible, but you aren’t able to get a good WiFi connection, using your cellular connection may be an option. Just make sure you reboot prior to calling in on a cellular connection. We recommend this step in areas with strong LTE/4G coverage.
        • Reinstall the app – sometimes your phone can experience a hiccup during the install and cause the app to not run properly. Reinstalling should rule this out as an issue.

        If after trying the above tips, you are still unable to run the app, please contact our Customer Support team and they will assist you further.

        Do I need WIFI to use your service?

        Although we do recommend you use WIFI for the best possible experience, it is not required to use our service. As long as your connection is 4G or LTE, then you should be fine. If you do experience connection issues, you can simply switch to audio-only, when connected to a doctor, and your connection will improve.

        If switching between WIFI and 4G/LTE it may be helpful to reboot your device before attempting to connect.

        As the Coronavirus continues to spread globally, including Nigeria.
        Download our App to schedule an appointment to see a doctor.